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Frequently Asked Questions
Everything you need to know about ordering, customization, shipping, and support. Can’t find your answer? Contact us directly.
What is your MOQ (Minimum Order Quantity)?
Our standard MOQ is 1 unit for most excavator models. We understand that international buyers often need to test the market before placing large orders, so we welcome trial orders.
For customized or OEM orders, the MOQ may vary depending on the level of customization required. Typically, OEM orders with custom branding or specifications require a minimum of 3–5 units.
Contact our sales team for specific MOQ details based on your requirements.
Do you support customization / OEM services?
Yes, we offer comprehensive OEM and ODM services. Our customization capabilities include:
- Custom branding — your logo, color scheme, and labeling
- Specification adjustments — boom/arm length, bucket size, track width
- Engine options — Cummins, Isuzu, or other brands per market requirements
- Operator cabin — ROPS/FOPS certification, AC, joystick controls
- Attachments — breaker, auger, ripper, grab, and more
Our engineering team has over 20 years of experience in hydraulic excavator design and can tailor machines to your specific market needs and regulations.
What is the delivery time?
Delivery time depends on the order type:
- Standard models: 15–30 days after order confirmation
- Customized/OEM orders: 30–45 days depending on specifications
- Spare parts: 7–15 days for common parts
We maintain safety stock of popular models and components to ensure faster delivery. Shipping time by sea typically adds 15–40 days depending on the destination port.
What payment terms do you accept?
We offer flexible payment terms for international buyers:
- T/T (Telegraphic Transfer): 30% deposit, 70% before shipment — most common
- L/C (Letter of Credit): Accepted for orders above $50,000
- Western Union / MoneyGram: For smaller orders and sample purchases
- D/P (Documents against Payment): Available for established customers
We also support trade assurance through Alibaba for added buyer protection.
What certifications do your products have?
Our excavators and components meet international standards:
- CE Certification — compliant with EU machinery directive
- ISO 9001:2015 — quality management system certified
- EPA / Tier 4 — for North American market
- ROPS/FOPS — rollover and falling object protective structures
- SGS / TÜV tested — third-party inspection and testing
We can provide additional certifications required for specific markets upon request.
Do you provide after-sales service?
Absolutely. After-sales support is a core part of our service commitment:
- Warranty: 12 months or 2,000 working hours (whichever comes first) for main components
- 24/7 Technical Support: Remote troubleshooting via video call and diagnostics
- Spare Parts Supply: We stock all genuine parts and ship within 7 days
- On-site Training: Available for large orders — our engineers can travel to your site
- Service Manuals: Provided in English with every machine
We have service partners in over 30 countries for faster local response.
Can I visit your factory?
We warmly welcome factory visits! Our facility is located in Changsha, Hunan Province, China.
During your visit, you can:
- Tour our 20,000m² manufacturing facility
- See the full production line — from cutting and welding to assembly and testing
- Test-drive machines in our testing yard
- Meet our engineering and sales teams face-to-face
- Discuss customization options in detail
Please contact us at least 2 weeks in advance so we can arrange airport pickup, hotel accommodation, and a comprehensive tour schedule. Visa invitation letters are also available.
What markets do you mainly export to?
MINGLIFT excavators are exported to 50+ countries across major regions:
- Southeast Asia: Philippines, Indonesia, Vietnam, Myanmar, Cambodia
- Africa: Nigeria, Kenya, Tanzania, Ghana, Algeria
- South America: Brazil, Peru, Colombia, Chile
- Middle East: UAE, Saudi Arabia, Iraq
- CIS Region: Russia, Kazakhstan, Uzbekistan
- Europe: Selected markets with CE-certified models
Our machines are designed to perform in diverse conditions — from tropical heat to cold climates.
How do you ensure product quality?
Quality is built into every stage of our manufacturing process:
- Raw Material Control: Only certified steel and components from trusted suppliers
- In-Process Inspection: Every weld, hydraulic connection, and electrical system is checked
- Hydraulic Testing: 100% pressure testing on all hydraulic circuits before delivery
- 72-Hour Run-In Test: Every machine undergoes a full 72-hour operational test
- Pre-Shipment Inspection: Complete visual, functional, and safety inspection with photo/video report
- Third-Party Audit: We welcome SGS, TÜV, or Bureau Veritas inspections at any time
Do you provide technical support?
Yes, we provide comprehensive technical support throughout the entire lifecycle of your machines:
- Pre-sales: Machine selection guidance, site assessment, and application matching
- Installation: Detailed manuals, video guides, and remote installation support
- Operation Training: Online or on-site training for operators and maintenance staff
- Troubleshooting: Remote diagnostics via IoT monitoring (optional), video calls with engineers
- Maintenance Support: Scheduled maintenance reminders and genuine parts supply
Our technical team consists of 15+ senior hydraulic and mechanical engineers with decades of industry experience. Support is available in English, Russian, Spanish, and Arabic.
Still Have Questions?
Our team is ready to help. Reach out and get expert answers within 24 hours.